GOVERNANCE
The provision of safe and effective care is the top priority at LOD Care & Case Management.
To facilitate this, we have a number of quality assurance measures in place which include the following:
LOD GOVERNANCE GROUP
The Governance Group meet approximately every 4-6 weeks to discuss, plan and implement key service improvement measures.
This includes new and existing processes and procedures, streamlining existing tasks, improving the use of technology in our care provision, updating and implementing best practice in accordance with National Institute for Clinical Excellence [NICE] and other clinical and regulatory group updates as well as general leadership discussions.
AUDITS AND ANALYSIS
We undertake regular audits and analysis of our files and systems. These include the following:
Infection Control Audits
Medication Audits
Health & Safety Audits
Information Governance Audits
Disclosure & Barring Service Rechecks (Every 2 Years)
Right to Work Rechecks for Foreign Nationals
Incident Report Analysis
Feedback Analysis
Professional Registrations Checks
Equality, Diversity & Person-Centred Care Audits
Training Matrix Audits
FEEDBACK
We encourage feedback from all supported individuals and professionals who utilise our services. All feedback help us to improve our services and strengthen best practice. Feedback can be provided in a variety of ways including by email and verbally. All feedback received is logged and reviewed. We also send out short quarterly feedback surveys to supported individuals and professionals to gauge how our service is performing.
RECORD MANAGEMENT AND GOOD GOVERNANCE
Our clinical notes, time and cost recording are maintained on an industry-leading platform. This cloud-based software helps us to maintain accurate records, more responsive management and the highest standards of client care.